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Share some APSS 4150 exam questions and answers below.
The Avaya Oceana solution is composed of several high-level sub-systems. Which of the following are sub systems of Avaya Oceana? (Select three.) 
A. IP Office 
B. A set of core components, deployed on Avaya BreezeTM 
C. The Avaya Aura Suite, including Call Center Elite 
D. Avaya Control Manager 
Answer: BCD

Which of the following phrases best describe Avaya Social Responder? (Select four.) 
A. Listens to the main social channels, such as Facebook, Twitter, and other open sources 
B. Enables creation of marketing campaigns and monitors hit per click on social media 
C. Routes data to the appropriate contact center representative best equipped to handle the information 
D. Captures information about your customer’s web visits to better personalize self service 
E. Makes it easy to define search criteria and access social media data through a simple, intuitive user interface 
Answer: ABCE

Which of the following are primary applications in the Avaya Workforce Optimization 15.1 solution? (Select three.) 
A. Avaya Contact Recording (ACR) 
B. Workforce Management (WMF) 
C. Quality Monitoring (QM) 
D. Desktop and Process Analytics (DPA) 
Answer: ABC

What is Avaya Aura Call Center Elite Multichannel R6.5? 
A. Service Pack 
B. Major Release 
C. Minor Release 
D. Feature Pack 
Answer: C

Avaya operational analyst is an optional component of which of the following?(Select two.) 
A. Avaya Proactive Contact 
B. Avaya One Touch Video 
C. Avaya Interaction Center 
D. Avaya lQ 
E. Avaya Call Management System 
Answer: CE

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